vanNoord Direct
Your local and digital family doctor
Digital care where we can and care at our practice when needed. Our innovative practice works according to the concept of gezond.nl!
Digital care where possible and in-practice care when needed
The world is changing. We believe that healthcare should evolve to meet people's needs. Our goal is to provide you with fast and professional support and to answer your medical questions efficiently. The Gezond.nl concept is a fantastic solution for this purpose!
VanNoord Direct connects you digitally with the general practitioners of Gezond.nl. Through this secure app, you can ask a doctor your health-related questions directly, without the need to call an assistant. If in-practice care is necessary, the general practitioners at VanNoord practice are ready to assist you in this hybrid healthcare model.
Do you connect with our approach and live near our practice? Then sign up easily by completing the form below!
How does vanNoord Direct work?
Manage your healthcare online with the Gezond.nl app
The same quality and security as contacting our assistant, but through a reliable app. View your medical records, check test results, and easily order your medication.
Chat or videocall with a doctor
Speak directly with a doctor via chat or video using the Gezond.nl app. Available on weekdays from 8:00 AM to 9:00 PM and on weekends from 9:00 AM to 12:00 PM.
Visit us at Huis vanNoord
Do you need to visit the practice? Easily schedule an appointment with one of our doctors via the Gezond.nl app.
Your digital doctor
Your initial care is provided digitally by the doctors of Gezond.nl. We work closely with your local doctor when in-person care is needed.
Your local doctor
If a visit to the practice is necessary, one of the local doctors will be happy to assist you.
Frequently Asked Questions
How does Gezond.nl work?
At Gezond.nl, online healthcare is the starting point. You receive the same quality and security as in a physical practice, but through a user-friendly and reliable app. This allows you to quickly contact a doctor and only visit the practice when it's truly necessary.
Chat or video call with a doctor via the app. If an in-person visit is recommended, you can schedule an appointment at vanNoord Direct in Huis vanNoord.
In addition to receiving care, you can also manage your healthcare through the app. You'll always have access to your medical records and can easily request a repeat prescription.
What does Gezond.nl cost?
The healthcare services provided by Gezond.nl are covered by health insurers.
Consultations with a doctor via chat or video call are reimbursed. However, referrals to a medical specialist, laboratory tests, and obtaining medication through the doctor fall under your deductible. This means you may need to pay these costs yourself unless you have already reached your deductible limit.
Who answers my questions in the app?
Our digital doctors from Gezond.nl answer your questions via chat or video call. They are all BIG-registered. Our team of doctors works together to provide you with the care you need.
What are the operating hours?
Online care (chatting and video calling):
- Monday to Friday from 8:00 AM to 9:00 PM
- Saturday and Sunday from 9:00 AM to 12:00 PM
In-practice care (by appointment):
- Monday to Friday from 8:00 AM to 5:00 PM
Will I always have the same GP?
Our team of GPs collaboratively manages your care. When you ask a question, the GP available at that moment will assist you. Our team consists of a small group of healthcare providers, each with access to your medical records during consultations. This ensures the GP is informed about your situation and can provide appropriate care.
Can I register my children and/or partner?
Absolutely! For each registration, you first log in with DigiD. Therefore, fill out a separate registration form for each person and have them log in with their own DigiD. For children under 14, parents or guardians can assist in applying for and using DigiD. Children aged 14 and older must apply for and use their own DigiD, as it is strictly personal from that age.
Can I unsubscribe if the concept doesn't suit me?
At vanNoord Direct, you can easily unsubscribe, just like with a regular general practitioner. When you register with another GP practice, they will handle the unsubscription process for you. You can also chat with us and let us know that you wish to unsubscribe.
Are my medical records secure?
Your medical records are visible only to you and the healthcare provider you're consulting with. By logging in with DigiD, we ensure your data is secure. Additionally, we adhere to privacy laws and regulations, specifically the Medical Treatment Contracts Act (WGBO) and the General Data Protection Regulation (AVG). For more details on how we handle your data, please refer to our privacy statement. https://www.gezond.nl/privacy
opening hours
Ask all your questions via chat in the Gezond.nl app
Monday to Friday: 8:00 AM to 9:00 PM
Saturday and Sunday: 9:00 AM to 12:00 PM
Opening Hours for In-Person Care at the Practice
Monday to Friday: 8:00 AM to 5:00 PM
Download the Gezond.nl App
Please note: Login is only possible if you are registered with vanNoord Direct.
Emergencies
For medical emergencies, we are available on weekdays from 8:00 AM to 5:00 PM.
Consultation Line for Healthcare Professionals
For healthcare professionals, we are available on weekdays from 8:00 AM to 5:00 PM. You can also request a callback.
Schedule a Callback Appointment
We answer medical questions via the Gezond.nl app. If you prefer to speak with an assistant, you can schedule an appointment here.
Care Outside Opening Hours
Outside these hours, care is provided at the Huisartsenspoedpost Noord-Limburg.
Technical Issues
If you have a problem, suggestion, or request, visit our support page. There, you'll find articles, instructions, and answers to frequently asked questions. You can also contact our helpdesk directly through the support page; they will be happy to assist you.